Sectona at Infosecurity Europe 2025 | June 3–5 | ExCeL London
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99-Year-Old Dhanlaxmi Bank Upholds Mission to Innovate and Improves Customer Satisfaction with Sectona
Industry
Banking
Dhanlaxmi Bank Ltd. was incorporated in 1927 at Thrissur, Kerala, by a group of ambitious and enterprising entrepreneurs. Given the bank’s strong belief in innovation, urge to deliver best services, and demonstrable sense of responsibility, Dhanlaxmi Bank has grown from strength to strength over the last few decades. Be it the number of customers, the scale of business, the breadth of product offerings, or banking experience – the bank’s growth has been remarkable. With more than 628 touch points across India, the bank’s primary focus has always been on customising services and personalising relations.
“We wanted a solution that could work well with our system administrators and one that could adapt to our IT operations. Flexibility in deployment, robust and secure architecture, and simplified licensing are among the key factors why we chose Sectona.”
Ranjith P, Chief Manager,
Information Security Group
Challenge
Overcoming Limited Visibility and Governance in Privileged Access Management
Dhanlaxmi Bank wanted to uphold its mission of being an innovative bank, maximise customer satisfaction, and maintain high standards across 300 branches. To accomplish this, the bank embraced technology and recognised the need for a modern security approach, particularly to safeguard privileged accounts.
The Bank operated within a complex infrastructure comprising both legacy and newer systems, supported by a mix of internal teams and external service providers. Privileged password and access management had long been identified as a risk within the IT Risk function and was fully acknowledged by senior management. It had been common practice for system administrators to manage privileged passwords independently. In addition, security teams had limited visibility into privileged activities. As the number of applications, digital channels, and internet-based services grew, the traditional approach to managing privileges offered only limited control and oversight.
After identifying these gaps, the team defined the following key objectives for Privileged Access Management (PAM):
- Strengthening access security posture of IT users
- Vaulting and automated governance of credentials in a robust unexposed vault to minimise manual password change processes
- Achieving compliance with Reserve Bank of India mandated security guidelines
The Solution
Strengthening Security Through Intelligent Privilege Governance
Dhanlaxmi Bank met all its stated objectives with Sectona and also realised additional value from the implementation. Sectona delivered an automation-driven PAM solution capable of securing privileged activities while significantly enhancing visibility across the bank’s critical IT infrastructure.
In addition, the solution’s privileged task automation capabilities enabled the bank to minimise unnecessary privileged access and reduce the operational burden of executing Level 1 (L1) tasks in a simpler and more secure manner. Furthermore, the risk-based intelligence applied to each privileged session enhanced review and audit capabilities, optimising them by 100%.
Specific objectives achieved included:
- Enabling the IT security team to track and manage privileged passwords efficiently, thereby improving productivity.
- Strengthening security with built-in replication to minimise downtime, supported by an embedded, unexposed, and encrypted vault.
- Providing comprehensive user session logs for forensic investigation and audit purposes, along with risk intelligence reports to support compliance objectives.
Benefits
Building a Resilient Security Foundation for Digital Growth
Dhanlaxmi Bank took decisive steps to strengthen its core security posture, ensuring that the bank was well protected as it scaled in the digital banking era. This positioned them to innovate and introduce next-generation banking products aligned with evolving customer requirements, without concerns regarding the security of the underlying technology infrastructure. Moreover, the bank reinforced its mission of maximising customer satisfaction while adhering to the security guidelines mandated by the Reserve Bank of India (RBI).
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Solutions by Industry
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Customer Resources
Technical Support
Built for Scale. Trusted Globally.
Solutions by
Industry
Products
Resources
Customer Resources
Technical Support